Refund Policy

If a product is unavailable, delayed, or develops an unexpected issue, we will first offer a replacement of the same product or an equivalent alternative whenever possible.

A refund will only be issued if:

We are unable to deliver the product you ordered.
A technical issue prevents us from completing your order within a reasonable time.
A suitable replacement is not available.

Refunds will be processed using the original payment method whenever possible.

Due to the nature of digital products, we do not offer refunds or replacements for:

Customer mistakes. If you purchase the wrong region, platform, product, or denomination (for example, selecting a France code for a Spain account), the order cannot be replaced, exchanged, or refunded. Customers are responsible for verifying all product details before placing an order.

Products that have already been delivered successfully.

Redeemed or invalid gift cards or digital codes. Claims will be investigated using the activation history provided by the official platform or supplier. If the activation history confirms that the code was redeemed before it was delivered to the customer, a replacement or refund will be provided. If the activation history shows that the code was redeemed after delivery, the order will not be eligible for a replacement or refund. The activation history provided by the official platform or supplier will be considered the final evidence.

Orders placed with incorrect information provided by the customer, such as the wrong email address, account details, player ID, username, or any other required information.

Change of mind after the product has been delivered.

If you experience any problem with your order, please contact us as soon as possible. Our support team will investigate the issue and work to resolve it quickly.